Your feedback helps us improve our services and better support our community.
At New Life Adventure Disability (NLA), your voice matters. We welcome compliments, suggestions, enquiries and complaints. Your feedback helps us strengthen the quality, safety and impact of the supports we provide.
Quality, delivery, reliability and overall experience.
Professionalism, respect, communication and conduct.
Information provided, clarity, responsiveness and accessibility.
Any experience, idea or concern you would like to share.
Use the form below to submit a compliment, suggestion, concern or complaint. All feedback is handled confidentially and respectfully.
You may choose to remain anonymous.
We are committed to listening, responding fairly and improving continuously.
We acknowledge your feedback promptly.
All concerns are reviewed fairly and impartially.
We aim to respond within 10 business days.
We aim to address any concerns as quickly and fairly as possible. NLA commits to acknowledging your feedback promptly and responding to complaints within 10 business days. If we are unable to resolve your concern directly, we will support you to contact the appropriate external bodies, including the NDIS Quality and Safeguards Commission, if required.
Thank you for taking the time to share your thoughts — we genuinely appreciate your input and use it to make NLA better for everyone we support.
If you need assistance completing the form, please contact us:
Our team is happy to support you in a way that feels comfortable and accessible.